Terms and Conditions

2. Service Description, Plans & Add-ons

The Provider offers the Service as Software-as-a-Service (SaaS). Features depend on the selected plan and any add-ons. Current features and prices are listed under Pricing.

The Provider may continuously improve the Service. Functional changes or retirement of non-essential features are permitted if core obligations are not materially affected.

• Test/Beta features may be time-limited, reduced, or unstable.
• Third-party content is not used unless explicitly stated.
• Add-ons may be billed separately.

3. Formation, Term & Termination

The contract is concluded by registration/checkout or written acceptance of an offer. The Provider may refuse acceptance.

The contract runs indefinitely with monthly or annual billing per the selected plan and renews automatically unless terminated effective at the end of the current term.

Termination can be made in text form (e.g., email). Statutory extraordinary termination rights remain unaffected.

4. Fees, Billing & Default

Fees per plan/add-on apply as displayed at the time of booking. Prices are net plus applicable VAT.

Billing is in advance per billing period. Upgrades are prorated, downgrades take effect in the next period.

In case of default, access may be suspended after prior notice; statutory default interest applies.

5. License

The customer receives a non-exclusive, non-transferable, non-sublicensable right to use the Service during the term, limited to the booked plan and add-ons.

• Resale, rental, or provision to third parties outside the customer’s organization is prohibited.
• Reverse engineering or decompilation only where mandatory by law.
• Security measures must not be circumvented.

Open-source components remain subject to their respective licenses.

6. Customer Obligations

• Keep credentials confidential and protect against misuse.
• No unlawful content or rights violations; customer indemnifies the Provider accordingly.
• Back up own data regularly unless explicitly agreed otherwise.
• Do not process special categories of personal data unless expressly agreed.

7. Availability, Maintenance & Force Majeure

No specific availability is guaranteed unless expressly agreed. Maintenance windows and updates may cause short interruptions.

No obligation to perform during events of force majeure (e.g., network outages, natural events).

8. AI Features & Responsibility for Outcomes

The Service may use AI features. AI outputs may be inaccurate, incomplete or misleading. There is no claim to correctness, completeness or fitness of AI results.

• Always review AI outputs; they do not replace professional review or advice.
• The customer remains solely responsible for decisions based on AI results.
• The Provider is not liable for damages caused by use of or reliance on AI results except as limited by the liability clause.
• The customer warrants rights to inputs (prompts, data) and grants the Provider the rights necessary to provide the Service.

Mandatory statutory liability remains as per clause 9.

9. Liability

Unlimited in cases of intent or gross negligence and for injury to life, body or health.

For simple negligence, liability only for breach of essential contractual duties and limited to typical foreseeable damage.

Otherwise excluded. Product liability and mandatory statutory liability remain unaffected.

10. Warranty

Statutory SaaS warranty rules apply. Insignificant defects do not trigger claims. Defects must be reported with sufficient detail.

11. Support

Standard email support during business hours. Extended support can be agreed separately.

12. Data Protection & Processing on Behalf

The Provider’s Privacy Policy applies. Where the Provider processes personal data on behalf of the customer, the parties will enter into a data processing agreement (Art. 28 GDPR).

The customer remains responsible for legality, data subject rights and deletion concepts.

13. Changes to Service and Terms

The Provider may amend these Terms for the future for good cause (e.g., law changes, feature adjustments, security) and will inform the customer in due time.

If the customer does not object within a reasonable period or continues using the Service, the changes are deemed accepted. The customer will be informed about the right to object.

14. Final Provisions

German law applies; CISG excluded. Venue—where the customer is a merchant—shall be the Provider’s registered seat.

If any provision is invalid, the remainder shall remain in force.